Company: SC. SERTAR SHOP SRL
CUI: 48657839
J: J40/24988/2023
Address: 92, Gen. H. Berthelot Str., 92, Corp B, apt. 1, 10172, sector 1, Bucharest
- DEFINITIONS
Goods - any product or article, including the documents mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the Contract.
Campaign - the action of exhibiting, for commercial purposes, a finite number of Goods with a limited and predefined stock, for a limited period of time set by the Seller.
Customer - the person who has or obtains access to the Site Content, through any means of communication made available by the Seller or on the basis of an existing user agreement between the Seller and the Customer, which requires the creation and use of an Account.
Order - an electronic document which intervenes as a form of communication between the Seller and the Buyer by which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods from the Site.
Account - a section of the Site consisting of an e-mail address and a password that allows the Buyer to submit an Order and which contains information about the Customer/Buyer and the Buyer's history on the Site (Orders, Vouchers, etc.).
Contract - is the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Site Content:
- all information on the Site that can be viewed or accessed through the use of electronic equipment;
- the content of any email sent to Buyers by the Seller by electronic means;
- any information communicated by any means whatsoever by an employee/collaborator of the Seller, the Buyer, in accordance with the contact information, whether or not specified by him;
- information related to the Goods and/or the rates practiced by the Seller at a given time;
- data relating to the Seller.
Buyer - the person who creates an Account on the Site and places an Order.
Document - these Terms and Conditions.
Newsletter - means of periodical information, exclusively electronic, i.e. electronic mail (e-mail, SMS) on the Goods and/or promotions and Campaigns carried out by the Seller in a given period, without any commitment on the part of the Seller with reference to the information contained therein.
Online Payment - the payment service provided by the payment processor integrated in the Site, made available to Customers, Users and/or Buyers through the Site in order to make a payment by card online.
Website - domain www.dinsertar.ro
Specifications - all specifications and/or descriptions of the Goods as set out in their description.
Transaction - the collection or reimbursement of an amount resulting from the sale of a Good by the Seller to the Buyer, using the services of the card processor approved by the Seller, regardless of the delivery method.
User - any person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the Terms and Conditions section.
Seller - DIN SERTAR SHOP S.R.L., a commercial company with limited liability with registered office at Str. Gen. H. Berthelot, nr. 92, bloc Corp B, apt. 1, 10172, sector 1, Bucharest, tel.: 0772 123 000; e-mail: contact@dinsertar.eu
- CONTRACTUAL TERMS
2.1 By placing an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after the Order is informative and does not represent acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3 For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If it modifies the quantity of Goods in the Order, it will notify the Buyer at the e-mail address or telephone number made available to the Seller when placing the Order and will return the amount paid for the quantity modified.
2.4. The contract is considered concluded between the Seller and the Buyer when the Buyer receives from the Seller, by electronic mail and / or SMS notification of shipment of the Order.
2.5. The document and information provided by the Seller shall be the basis of the Contract.
- ONLINE SALES POLICY
3.1. Access to place an Order is allowed to any Customer / Buyer.
For justified reasons, the Seller reserves the right to restrict the access of the Customer/Purchaser to place an Order and/or to some of the accepted payment methods, if it considers that, based on the conduct or activity of the Customer/Purchaser on the Site, his/her actions could in any way prejudice the Seller and/or the Site. In any of these cases, the Customer/Purchaser may contact the Seller in order to be informed of the reasons that have led to the above-mentioned measures.
3.2. Communication with the Seller can be made by telephone or at the e-mail address mentioned in the "Contact" section of the Website. The Seller is free to handle the information received without having to provide justifications or evidence for it.
3.3. All prices of the Goods presented on the Website are expressed in Romanian lei (RON) and include taxes according to the law.
3.4 In case of online payments, the Seller is/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the bank issuing the Buyer's card, in case the currency of issue of the card differs from RON. Responsibility for this action is borne solely by the Buyer.
4 All information used to describe the Goods available on the Website (images and icons/video etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
4.1 The content of the Site, as defined in the preamble, including but not limited to logos, texts, technical and care specifications, images, symbols, icons and videos presented on the Site, are the property of the Seller or its suppliers and are protected by intellectual and industrial property laws.
4.2. The Customer/Purchaser/User, as well as any other person, is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, display, include any Content of the Site in any context other than the original context intended by the Seller, the inclusion of any Content of the Site outside of the Site, the removal of the Seller's copyright in the Content, and participation in the transfer, sale, distribution of any materials made by reproducing, modifying or displaying the Content, except with the express written consent of the Seller and within the limits set forth herein.
4.3. Any use of the Site Content for any purpose other than those expressly permitted by this Document or by the accompanying user agreement, if any, is prohibited.
4.4. The content of the Website (texts, product descriptions, technical specifications, images, symbols, videos) is also made up in collaboration with the manufacturers or their representatives. For this reason, the Seller assumes no responsibility for the descriptions and specifications of the products displayed on the Site, which are made available to the Seller by the representatives of each brand. The Seller reserves the right to modify product descriptions and specifications without prior notice.
- COMMAND
5.1. The Customer/Purchaser can place Orders on the Site, by adding the desired Goods in the shopping cart, and finalize the Order by making payment by one of the methods expressly indicated in the Site. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. The addition of a Good in the shopping cart, in the absence of finalization of the Order, does not entail the registration of an order, implicitly nor the automatic reservation of the Good.
5.2. By completing the Order, the Buyer agrees that all data provided by it, necessary for the purchase process, are correct, complete and true at the time of placing the Order and that he has read and understood these Terms and Conditions.
5.3. By finalizing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
5.4. The Seller may cancel the Order placed by the Buyer, upon prior notice to the Buyer, without any further obligation of either party towards the other or without either party being able to claim damages from the other in the following cases:
5.4.1. non-acceptance by the bank issuing the Buyer's card, of the transaction, in case of online payment;
5.4.2. invalidation of the transaction by the card processor approved by the Seller, in case of online payment;
5.4.3. the data provided by the Customer/Buyer on the Website are incomplete and/or incorrect;
- RETURN CONDITIONS FOR CONSUMERS
6.1. The Buyer (natural person) has the right to withdraw from the Contract or to return a Good within 14 calendar days, without giving any reason and without incurring any costs other than those of delivery of the returned product.
According to GEO No 34/2014 on consumer rights in contracts concluded with professionals, the return period of a Good expires within 14 days from:
- the day on which the Buyer takes physical possession of the last Good - if the Buyer orders in one single order multiple products to be delivered separately;
- the day on which the Buyer takes physical possession of the last Good or the last part - in the case of delivery of a product consisting of several lots or parts.
In case the product received by the Buyer is damaged in transit, or there are missing parts in the package please make sure to send a written complaint to contact@dinsertar.eu within 48 hours of receipt of the product, and that you have specified the damage/defect/problem of the product, attaching a photo if possible.
6.2 The returned product must not be used, must not have any missing parts or pieces, missing accessories, must not show signs of use, wear, dents, scratches or assembly, etc. The return must be in the original packaging, with the original labels intact and all the documents with which the product was delivered. Seller reserves the right to refuse returned products that do not fulfill the conditions of this Clause - conditions applied individually or cumulatively depending on the situation. The right of return does not imply the right of use.
6.3 Returned products will be delivered to the Seller by a fast courier company, the cost of return being borne by the Buyer. The responsibility for the packaging and the integrity of the returned products is the Buyer's responsibility. If the returned products reach the Seller damaged / with missing accessories or components / damaged packaging or with signs of wear, the return may be refused or a fee may be charged to bring the product to its original condition or resale as resealed.
6.4 In case the Buyer decides to withdraw from the Contract, please mention your intention to us at the email address: contact@dinsertar.euand we will give you all the necessary instructions for a successful return. Therefore, in order to ensure a quick return process, please always contact us before the return.
6.5 If Customers wish to special order or pre-order a particular product that is not in the Seller's stock to the manufacturer of the products or another third party supplier (through the Seller), the products cannot be returned.
6.6 If the Customer/Purchaser requests to withdraw from the Contract within the legal withdrawal period, he/she must also return any promotional products or gifts that accompanied the product. In case the Order is paid, the Seller shall refund the amount paid by the Buyer within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be refunded as follows:
6.6.1. for Orders paid by card online: by refund to the account from which the payment was made;
6.6.2. for Orders paid by cash on delivery: by bank transfer;
6.7. The Seller may postpone reimbursement of the amount until receipt of the Goods sold or until receipt of proof that they have been dispatched.
6.8. If a Good ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return to the Buyer's account the value of the Good (if paid by the Buyer), within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer has expressly expressed its intention to terminate the Contract.
6.9. The Customer may also choose to replace the product(s) he wishes to return with other sizes or products available in the store, but the transportation costs related to the replacement of the products are borne by the Buyer.
- GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED
7.1 The following are exempted from the right to withdraw from the Contract:
7.1.1. the supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer (e.g.: socks/ socks with socks/ tights with the label removed, underwear, nappy pants, detergents, etc.);
7.1.2. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items;
7.1.3. the supply of sealed audio or video recordings or sealed software that has been unsealed after delivery;
7.1.4. the supply of digital content which is not delivered on a tangible medium, if the supply has commenced with the express prior consent of the Buyer and after the Buyer has confirmed that he has become aware that he will lose his right of withdrawal.
- PRIVACY
8.1. The Seller shall maintain the confidentiality of information of any nature whatsoever that is provided to it. Disclosure of the information provided may only be made under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Customer regarding the Order/Contract without the prior written consent of the Seller.
8.3 Termination, amendment and termination of the contract
8.3.1 From the Drawer has the right, at its sole discretion, without notice, to unilaterally terminate the contract, if it finds that the services provided are used in violation of these general terms and conditions, the laws of the Republic of Romania and generally accepted moral standards.
8.3.2 From the Drawer has the right to cancel the contract of sale if 3 times he/she has not taken and/or has not accepted cash on delivery at the indicated addresses - personal address or courier company's office/collection point. Termination of the contract is effected by canceling each subsequent order with cash on delivery by the same User.
8.3.3 The above rights also apply to a User who has orders with a delivery address or telephone number that partially or completely matches the delivery address or completely matches the telephone number of another User who systematically cancels/refuses orders and/or does not pick up their orders at a courier company's pick-up point and/or does not accept their orders at their own address.
8.3.4 From the Drawer has the right to cancel the contract for orders over 1000 LEI with the selected payment method type refund. Orders above this amount can be paid by credit card or bank transfer. This rule also applies to multiple orders from the same customer with a total value of more than 1000 LEI.
8.3.5 From Sertarare the right to modify the contract by combining several orders from the same customer, provided that the address/location/collection point are the same;
8.3.6 Din Sertar has the right to terminate the contract in cases of insulting behavior or arrogant behavior of a customer against employees From the Drawer.
- ADVERTISING
9.1. The Seller's newsletters are transmitted respecting confidentiality and security of information. The Seller may inform and notify Users/Customers of current offers and Campaigns through the weekly newsletter, and may send greetings, gift coupons or other special messages.
9.2. The Seller does not promote SPAM. The Customer/User may change his/her option regarding the agreement issued to the Seller at any time and may opt to delete the email address from our database:
9.2.1. by contacting the Seller in this regard;
9.2.2. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
9.3. Waiving receipt of the Newsletters does not imply waiver of acceptance of this Document.
9.4. Information provided by Customers/Users may be used for the purpose for which it was provided, to administer, support and evaluate the Seller's services and to prevent breaches of security, the law and the Seller's contractual terms.
9.5. The Seller holds all the rights over the content of the Newsletter sent to the Customers under the same conditions as for the information published on the website, in accordance with the provisions of this document.
- INVOICING - PAYMENT
10.1. Prices of Goods displayed on the website www.dinsertar.ro including VAT taxes according to the legislation in force and do not include delivery costs, unless expressly specified on the Site.
10.2. The Seller shall issue to the Buyer an invoice for the Goods delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
10.3. For a correct communication of the invoice related to the Order, the Buyer is obliged to update whenever necessary the data in his Account and to access the information related to each Order, existing in the Account.
10.4. For Transaction security reasons, the Client/ User/ Buyer is advised not to remain logged in on the Website and not to set the automatic login option on mobile devices. Disclosure of the password to access the account is not allowed and it is recommended to use a strong security password (e.g. containing at least eight characters, including uppercase letters, lowercase letters, digits and special characters).
- DELIVERY OF GOODS
11.1. The delivery of the Goods shall be made only within the territory of Romania and may be made through a third party courier company to the address mentioned by the Buyer.
11.2. The Seller shall ensure proper packaging of the Goods and shall ensure the transmission of accompanying documents.
11.3. Receipt of the products represents the customer's acceptance that the products have arrived in good condition and correspond quantitatively and qualitatively with what was ordered and this is done at the time of signing the legal fiscal documents accompanying the parcel. The invoice constitutes a sales/purchase contract according to the Romanian legislation in force.
- GUARANTEES
Goods commercialized by the Seller benefit from warranty conditions in accordance with the legislation in force. Goods are new, in original packaging and come from sources authorized by each manufacturer.
- TRANSFER OF OWNERSHIP OF GOODS
Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning by delivery - the signature of receipt of the transportation document provided by the courier or the signature of receipt on the invoice in case of special deliveries made by the Seller's staff).
- ANSWER
14.1 The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the fulfillment by the Seller of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for their loss.
14.2. By creating and using the Account, the Customer / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing the access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.
14.3. By creating the Account and/or using the Content and/or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Website in the last updated version that is communicated on the Website, existing at the date of creating the Account and/or using the Content and/or placing the Order.
14.4. Subsequent to the creation of the Account, the use of the Site Content is equivalent to acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.
14.5. The Terms and Conditions of the Site may be modified at any time by the Seller, these being enforceable against Customers / Users / Buyers from the date of posting on the Site.Acceptance of the Terms and Conditions of the Site is confirmed by checking the appropriate checkbox on the Site and / or by submitting the Order and / or by making an online payment.
- PROCESSING OF PERSONAL DATA
Please read the Privacy Policy on the processing of personal data, which forms part of this Document.
- PROMOTIONS AND COMPETITIONS
The Seller establishes the rules of the promotions and contests that it organizes. These rules are made known to potential participants only through the Site. Only orders that strictly comply with the rules posted on the Website benefit from these promotions. Also the promotions apply only to orders that are registered on the Site during the period of time specified in the rules and in which the promotion is valid and only within the limits of available stock. We do not guarantee stock availability of the products for the promotion and we may interrupt or cancel your order at any time without prior notice.
- DISCOUNT COUPONS
17.1. The Seller may offer customers certain discounts, depending on the value of the order, the frequency of purchase on the Site, as a result of subscribing to the Newsletter, following partnerships with various merchants or marketing partners, or if the customer gives a rating and a review of the Site.
17.2. The Seller may grant discount coupons applicable to products on the Site as a result of its partnerships with various merchants or marketing partners. Discount coupons will not be combined with any additional discount, promotion or special offer.
- QUALITY OF HOSTING SERVICES, POSSIBLE MALFUNCTIONS
18.1. The Website is hosted on the servers of a third party company. The Seller shall not be held responsible for any errors that may occur on the Website regardless of the cause of their occurrence, including changes to the Website, settings or programmed script updates. The Seller cannot be held responsible for errors occurring due to the use of certain browsers to access the Site. The Seller is also not responsible for the content, quality or nature of the sites reached by links from the Site. For those sites, the full responsibility lies with the owners of the sites in question.
18.2 The Seller makes no warranties, express or implied, as to the operation of this Site, the information, the accuracy of the descriptions, the timeliness of the content, the products on the Site and their fitness for a particular purpose. Users expressly agree that the use of this Site and the purchase of related products or services is at their own risk. The images published on the Site are by way of example, and the products delivered may differ from the images shown in any way (color, accessories, appearance, etc.).
18.3 In the event that prices or other details relating to products/special offers have been wrongly displayed, including due to the fact that they have been wrongly entered in the database, the Seller reserves the right to cancel the delivery of the respective product and to notify the customer by telephone/e-mail as soon as possible about the error, if the product has not yet been delivered.
- FORTA MAJORA
19.1. The Seller reserves the right to delay or cancel deliveries of the ordered products and will not be liable for non-performance of its contractual obligations if they cannot be performed on time and/or properly, in whole or in part for reasons beyond the control of the Seller which include: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other impediments of force majeure as customary Romanian law.
19.2 If within 10 (ten) days from the date of its occurrence, the event does not cease, the Seller may notify the other party of the termination of the Contract without the other party being entitled to claim damages.
- USE OF COOKIES
See Cookies Policy, which forms part of this Document.
- APPLICABLE LAW - JURISDICTION
This Contract is subject to Romanian law. Any disputes arising between the Seller and Customers / Buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.
