Contact us
We're here to listen
Do you have questions about our products? Want to share a great idea? Or maybe you just want to tell us your favorite pair of Din Sertar socks?
Whatever the reason, our team is ready to help. Fill in the form below or use one of the contact methods listed and we will get back to you as soon as possible.
Address: 92, Gen. H. Berthelot Str., 92, Corp B, apt. 1, 10172, sector 1, Bucharest
Phone
We are one e-mail away
Frequently Asked Questions
Welcome to our Frequently Asked Questions section. Here we have collected answers to the most common questions we receive from our customers about Din Sertar products, orders and services.
We normally deliver within 2-5 working days in Romania. For international deliveries, it can take 5-10 working days.
We accept credit/debit card payments (Visa, Mastercard) by EUPLATESC.RO and cash on delivery (COD) for orders from Romania.
We offer a 30-day return and exchange period for unused products in original packaging. Fill in the return form available on the website on page complaints and attach it to the parcel. Return costs are covered by the customer, except for defective products.
We recommend machine wash at 30°C, inside out, without bleach. Avoid tumble drying and direct ironing. See the care label attached to each product for full details.
Yes! We have progressive discounts for large orders and a "Family In The Drawer" loyalty program that offers 15% off all purchases for registered members. Full details are available in the "Special Offers" section of our website.
